Business professionals negotiating a deal

Undergraduate Minor in
Dispute Management and Resolution

Program summary

Develop critical thinking, conflict management, and communication skills that can help you succeed in professional and managerial positions in any field with this online minor in dispute management and resolution.

Credits and costs

18 Credits $620/$664 per credit

Enhance Your Penn State Degree

Add a minor to get even more value out of your education.

Gain Specialized Knowledge

Earning a minor enables you to complement your major, pursue a personal interest, or explore a different field of study.

The Dispute Management and Resolution (DMR) minor offered online through Penn State World Campus can help you develop your critical thinking, conflict management, and communication skills. These skills are essential to both professional and managerial positions in nearly every field of study and practice. The minor’s flexibility in course selection provides the opportunity to develop skills appropriate to the management and resolution of problems created by differences in attitudes, beliefs, values, and behavioral preference. A minor in dispute management and resolution can help you develop as a professional in your major and your career.

Upon successful completion of the minor, you should be able to:

  • understand how conflict affects interpersonal relationships, group dynamics, and organizations
  • understand a variety of theoretical perspectives and models of conflicts
  • recognize strategies and tactics upon which you can draw for converting potentially destructive conflicts into constructive experiences
  • appreciate the circumstances under which relying on third-party intervention is preferable to self-management and what type of management is most appropriate

The minor is open to all interested undergraduate World Campus students who meet the prerequisites.


The 18-credit minor in dispute management and resolution is composed of two prescribed courses, plus four additional courses selected from a list of available courses in consultation with an adviser. A grade of "C" or better is required in all courses that you take to fulfill requirements for the minor.

Prescribed Courses (6 credits)

  • 3

    This class is designed as an opportunity to explore the complexities of interpersonal communication and to develop a repertoire of interpersonal communication skills.

  • 3

    The course surveys the main elements of modern labor and employment relations systems in the U.S. and beyond.

Additional Courses (select 12 credits)

9 of the 12 credits much be taken at 400 level. 

  • 3

    Course foci center on contemporary theory and research, interpersonal communication in personal and professional relationships, and a research practicum in which students conduct an original research study.

  • 3

    Ethical issues in public and private communication; role of communication in expressing and realizing individual and social values.

  • 3

    Explores the nature and functions of communication in organizations, with emphasis on concepts, tools, and skills for effective management of communication.

    • Prerequisite

      CAS 202 or CAS 252

  • 3

    Examination of basic legal principles underlying the employment relationship, and their social, political, and economic bases.

  • 3

    Employment relations and legislative and policy responses to labor force issues of racial and gender inequality.

  • 3

    This course examines, at an advanced level, the theory, practice, and impact of the major phases of union organizing, collective bargaining, and contract administration.

    • 3

      Application of theories of decision-making to work-related issues in groups and organizations requiring collective resolution and action.

    • or:

      Application of theories of decision making to work-related issues in groups and organizations requiring collective resolution and action.

  • 3

    Personnel selection, training, accident prevention, morale, and organizational behavior.

Course Availability

If you're ready to see when your courses will be offered, visit our public LionPATH course search (opens in new window) to start planning ahead.

Costs and Financial Aid

Undergraduate Tuition

Undergraduate tuition is calculated based on the number of credits for which you register and the number of total credits you have accrued at or transferred to Penn State. Tuition is due shortly after each semester begins and rates are assessed every semester of enrollment.

2022–23 Academic Year Rates

How many credits do you plan to take per semester? If you have 59 or fewer credits If you have 60 or more credits
11 or fewer $620 per credit $664 per credit
12 or more $7,527 per semester $8,125 per semester

Financial Aid and Military Benefits

Some students may qualify for financial aid. Take the time to research financial aid, scholarships, and payment options as you prepare to apply. Military service members, veterans, and their spouses or dependents should explore these potential military education benefits and financial aid opportunities, as well.

How to Apply

Admissions Help

Please work with your adviser if you have questions about adding a minor. You can find your adviser's contact information in your student portal or by calling advising at 814-863-3283.

Admission Requirements

To be eligible for admittance into this minor, you must:

  • be a current Penn State undergraduate student in your fifth semester and be in a bachelor's degree major
  • maintain a grade of C or better in all courses for the minor
  • confirm that you do not have a matching minor code and major code 

Adding a Minor

If you have achieved fifth-semester standing (60 credits completed), you can apply for admission to the minor. To begin, please follow these steps:

  1. Talk with your academic adviser about incorporating the minor into your major and to develop a semester-by-semester plan for meeting requirements.
  2. You can apply for the minor by adding it in LionPATH. You should do this as early as possible, but you can apply up to the late drop deadline of your graduating semester.
  3. You will receive a confirmation email once you declare the minor in LionPATH.

Technical Requirements 

Review the technical requirements for this program.

Contact Us

To learn more about the Minor in Dispute Management and Resolution, please contact:

World Campus Advisers
Phone: 814-863-3283
[email protected]