Faculty

Dr. Chris Calkins leads the MHA programs and teaches the leadership ethics course that sets the foundation for all new students. He serves as faculty associate to the Pennsylvania Office of Rural Health and is a board member of the Quell Foundation. Research interests include mental health access and treatment, decision-making and informed consent, and palliative and end-of-life care. Dr. Calkins has broad experience in health care organizations and leverages that experience on behalf of all MHA students and alumni.

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Dr. Christopher S. Hollenbeak is a professor and department head of Health Policy and Administration. Prior to HPA, he was professor of surgery and public health sciences, chief of the division of outcomes research and quality, and associate director of the Center for Applied Studies in Health Economics at Penn State College of Medicine. Dr. Hollenbeak has extensive research expertise in health services and outcomes research with an emphasis on economic evaluation in surgery. His research is directed at public health and clinical audiences to inform clinical decision-making and public policy.

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Ronald J. McConnell is an assistant teaching professor for the Master of Healthcare Administration program. Ron has broad, industry-based health care experience, having served in numerous roles over his nearly 25-year health care professional career — including as the chief operating officer for a major tertiary care hospital/health care system for more than a decade. Ron’s practical industry knowledge and passion for student learning greatly enrich the classroom learning experience.

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Dr. Carol Mills has an extensive background in health care administration, assuming leadership positions in multiple settings in both provider and payor environments. She maintains credentials as a registered nurse. Her research interests include health care operations, rural health, health care delivery systems, and the health care workforce.

Troy A. Phillips is an adjunct instructor for the online health care finance courses. He has spent more than 25 years in health care, currently working as an executive at a health care IT company. Previously, he served in executive roles in hospital finance, revenue cycle and managed care, and he has clinical experience as a paramedic. He’s previously taught health law, health care information technology, health care marketing, and strategic management at other institutions. Troy is a Ph.D. student at Penn State researching how structured on-the-job training improves the development of the patient-teaching competency in clinicians.

Kristi Pintar, Ed.D., MBA, is an adjunct instructor for the Master of Health Administration program. Kristi brings more than 30 years of executive leadership as an organization development professional with expertise in large-scale change, leadership development, and operational improvement. She has led learning and development, management engineering, organizational development, and physician office practice operations in three large academic health systems, driving organizational performance improvement across the domains of employee engagement, patient satisfaction, clinical quality, and finance.

Dr. Yunfeng Shi has been an assistant professor in the Department of Health Policy and Administration since 2015. His research focuses on how consumers (patients) react to important changes in health care markets, such as information, insurance, technological advancement, and government policies. His studies have been published by many journals in the field, including Health Affairs, Health Care Management Review, Health Services Research, Medical Care, Journal of Health Organization and Management, and American Journal of Managed Care.

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Richard E. Smith Jr. is an instructor for the Master of Health Administration program and teaches a course on change management in health care organizations. For more than 28 years, he has been instrumental in helping health care organizations enhance their quality of care with an emphasis on increasing overall satisfaction for patients, staff, and physicians alike. He has been particularly interested in ensuring care is delivered with great passion and sensitivity to the needs of patients and family members as they journey through the care continuum.

Vicki L. Wertz teaches HPA 836: Health Law for World Campus as part of the Master of Health Administration program. Vicki worked in-house in a hospital setting for 20 years and has served as compliance officer, privacy officer, and patient safety officer during her health care career.