During your education, you may encounter situations that require the assistance of others to resolve. As a Penn State World Campus student, you have access to experienced representatives who can help.

The action you take will depend on the nature of the issue you are experiencing. Please review the following options to determine which method of reporting is right for you.

Submit a request to speak with a neutral, third-party representative from Penn State World Campus support staff, who can facilitate communications with others, including your instructor, and provide an unbiased perspective if your issue involves any of the following:

  • academic integrity
  • accessibility
  • course design
  • grades
  • group/team projects
  • student/faculty interactions (including instructor unresponsiveness)
  • technical difficulties

Confidentiality will always be maintained, as appropriate. Only information that is necessary to pursue a requested course of action, or that you have consented in writing to have released, will be disclosed.

If you are taking classes through Penn State World Campus and feel you may have experienced fraud, false advertising, or other deceptive practices, you may file a formal complaint about your experience. 

You have the following options:

File a Complaint in the State Where You Live

If you live in Pennsylvania, you can file a complaint with the State of Pennsylvania.

If you live outside of Pennsylvania, you can file a complaint in the state where you reside.

Alabama - Alaska - Arizona - Arkansas - California - Colorado - Connecticut - Delaware - District of Columbia - Florida - Georgia - Hawaii - Idaho - Illinois - Indiana - Iowa - Kansas - Kentucky - Louisiana - Maine - Maryland - Massachusetts - Michigan - Minnesota - Mississippi - Missouri - Montana - Nebraska - Nevada - New Hampshire - New Jersey - New Mexico - New York - North Carolina - North Dakota - Ohio - Oklahoma - Oregon - Pennsylvania - Puerto Rico - Rhode Island - South Carolina - South Dakota - Tennessee - Texas - Utah - Vermont - Virginia - Washington - West Virginia - Wisconsin - Wyoming

Requesting a Tuition Adjustment

Adjustments for tuition will be determined on the effective drop date. Any adjustment of charges will be made according to Penn State's Tuition Adjustment Policy. The longer you stay in the course, the higher the percentage of tuition that you will be charged. You can find tuition adjustment timing and percentages for your classes in LionPATH by selecting Enrollment and then Drop Classes, and then selecting the “Tuition Calendar $” link in the "Tuition Calendar" column for each course.