The Penn State World Campus has a staff of experienced student services representatives ready to help resolve any situation you might encounter on your way to completing your degree or certificate program—though we find that you can resolve most issues simply by communicating directly with your instructor.

Confidentiality will always be maintained, as appropriate. Only information that is necessary to pursue a requested course of action, or that you have consented in writing to have released, will be disclosed.

Complaint Resolution

If you are taking classes through Penn State World Campus and have a complaint about your experience, you have the following options:

1. Initiate the mediation process by submitting this mediation form to Penn State World Campus.
2. Contact the Middle States Commission on Higher Education, Penn State's regional accrediting agency.
3. Contact the Pennsylvania Department of Higher Education.
4. If you live outside of Pennsylvania, you can file a complaint in the state where you reside by using this state contact information provided by the State Higher Education Executive Officers (SHEEO).